Last updated: 09/30/2025

At Exclusive Gardening, our products are made to order through trusted print-on-demand partners. Please read the information below regarding processing and shipping times.

1. Order Processing

Orders are typically processed within 2–5 business days after payment is received.
Since products are made to order, processing times may vary during peak seasons or holidays.

2. Shipping Times

• Domestic (within the EU/US): Estimated delivery time is 5–12 business days after processing.

• International: Estimated delivery time is 10–20 business days after processing, depending on the destination.
  Please note: delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or peak demand periods.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination and product weight.
Occasionally, promotional offers may include free or discounted shipping.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number (if available).
Tracking updates may take 1–3 business days to appear after dispatch.

5. Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees charged by your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

6. Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us at info@exclusivegardening.com.
We will work with our print-on-demand partners and carriers to resolve the issue.

7. Contact

If you have any questions about shipping, please reach out to: info@exclusivegardening.com